Privacy Policy

This privacy policy explains how we use any personal information we collect about you.
We will always refer to our privacy policy when we ask for your consent.
We only obtain your information directly, when you become a volunteer, a friend, a trustee, gift-aid, leave a legacy to the Merchant’s House Trust or if you donate.
You can be confident when sharing your information with us that it will only be used for what we say in our policy. We reserve the right to amend this privacy policy. An up to date copy of this policy will be held in the Shop, Trust Office.

Who we are

The Merchant’s House Trust is a company limited by guarantee and a registered charitable trust.

What information do we collect about you?

We collect names, postal addresses, telephone numbers and email addresses.

How will we use the information about you?

We collect information about you for:
  • Administration of friends
  • Administration of volunteers
  • Administration of donations and legacies
  • Newsletters
  • Communication about events
  • Special offers specifically for volunteers
  • Special offers specifically for friends
  • Communication about our fundraising and other activities that we think may be of interest to you.
We will not share any of your information with any third party.

Personal data collected and processed by us will only be accessed by Merchant’s House Trust staff and volunteers with the appropriate training and access.  We do not sell or share your personal information for any other organisation to use.


We hold your information only as long as necessary for each purpose we use it.


We will always ensure that you informed as is possible on what we do with your information and how long we will keep it.


We would like to send you information containing special offers and events which may be of interest to you. If you have consented to receive these offers, you may opt out at a later date.

If you no longer wish to be contacted, please let us know.

Access to your information, make changes, or ask us to stop using your data

You have the right to request a copy of the information that we hold about you.
If you would like a copy of some or all of your personal information held by us, please contact us using the details provided in the "How to contact us" section at the end of this policy.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Links to other websites

This privacy policy only applies to personal data collected by the Merchant’s House Trust.

The Merchant’s House website does contain links to other websites, but this privacy policy only applies to our website, so when you link to other websites you should read their own privacy policies. We cannot be held responsible for the privacy policies of other websites

How to contact us

Please contact us if you have any question about our privacy policy or information we hold about you. You can do this in several ways:  

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates here and copies will be held in the Shop and Trust Office.
You are advised to review our policy periodically in order to keep up to date with any changes.
This privacy policy was last updated on 5th May 2020.